Last updated: 5 September 2026
Craftora Event Management (“Craftora”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, retain and protect personal data when you visit our website, contact us or ask us to provide event, production, design, branding or related services.
1. Who we are
Craftora is based in Dubai, United Arab Emirates. For privacy questions or to exercise your rights, contact us at naseel@craftoraevents.ae.
2. Personal data we collect
Depending on how you interact with us, we may collect:
- your name, work email address, phone number, company and job title;
- details you provide in an enquiry, project brief or other correspondence;
- event, supplier or service requirements relevant to a requested project;
- technical information such as your IP address, browser type, device information and pages viewed, which may be collected through server logs and cookies; and
- any other information you choose to share with us.
3. How we use personal data
We use personal data to respond to enquiries, prepare proposals, deliver and manage our services, communicate about projects, maintain the security and performance of our website, meet legal obligations, and protect our rights. Where permitted, we may also use your contact details to share news or services that may be relevant to you. You can opt out of marketing communications at any time by contacting us.
4. Legal basis and consent
We process personal data with your consent where required, when it is necessary to take steps at your request or perform a contract, to meet legal obligations, or for legitimate business purposes that do not override your privacy rights. You may withdraw consent at any time; this will not affect processing carried out before withdrawal.
5. Cookies and similar technologies
Our website may use essential cookies and similar technologies needed for security, functionality and site operation. We will request consent where it is required before using non-essential cookies or similar technologies. You can manage cookies through your browser settings, although disabling essential cookies may affect how the website works.
6. When we share personal data
We may share personal data with trusted service providers that support our website, communications, IT, professional advice or business operations, but only where they need it to provide services to us. We may also disclose information where required by law, to protect our rights or safety, or in connection with a business reorganisation. We do not sell personal data.
7. International transfers
Some of our service providers may process personal data outside the United Arab Emirates. Where this occurs, we will take appropriate steps required by applicable law to protect the data during the transfer.
8. Data retention
We keep personal data only for as long as needed for the purposes described in this Policy, including to manage our relationship with you, meet legal, accounting or reporting requirements, and resolve disputes. The retention period depends on the nature of the data and why we collected it.
9. Security
We use reasonable technical and organisational measures designed to protect personal data from unauthorised access, loss, misuse, alteration or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Your privacy rights
Subject to applicable law, you may request access to your personal data, ask for inaccurate or incomplete data to be corrected, request deletion, restrict or object to certain processing, withdraw consent, or request a portable copy of data you have provided to us. To make a request, email naseel@craftoraevents.ae. We may need to verify your identity before acting on a request.
11. Third-party websites
Our website may link to third-party websites or services. We are not responsible for their privacy practices, and encourage you to read their privacy notices before providing personal data.
12. Children’s privacy
Our website and services are not directed to children. We do not knowingly collect personal data from children without appropriate authorisation. If you believe a child has provided us with personal data, please contact us so that we can take appropriate action.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
14. Contact us
For questions, concerns or privacy requests, please contact:
Craftora Event Management
Warehouse 1, Building No. 4C, Gate 9
Dubai Investment Park 1, Dubai, United Arab Emirates
naseel@craftoraevents.ae